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Book with us and relax with our Travel Insurance
Book on our website and travel in complete safety for you and your companions.
Now, if you choose a Non Refundable Rate, you will benefit exclusively from
cancellation insurance that covers unforeseen events before the start of the trip.

Cancellation Insurance: Protect your trip when you confirm your
booking:

The coverage of this insurance begins when the reservation is formalized and
prepaid and ends the day of check-in.
You will be able to cancel your booking and recover the prepaid amount for
more than 20 reasons covered by the policy.
It covers the main unforeseen events that may arise before your trip: health,
work, legal reasons…
Check the full terms and conditions of the Cancellation Insurance here

We answer your questions

  • Under what circumstances are cancellation costs covered?
    Covers up to 25 reasons for cancellation. See the list here
  • What do I have to do to cancel my booking and request a refund of
cancellation costs?
    If you meet any of the conditions described above and have booked a
Non-Refundable rate, please follow the steps indicated below:

    1. Contact us requesting the cancellation of the booking and the invoice for
the cancellation expenses.
    2. Contact the insurer by email: flexmyroom@arag.es providing your
personal data, your policy number and attaching the invoice and proof of the
reason for the cancellation.
    3. The insurer will contact you as soon as possible with instructions to
follow.
If you have any questions, you can contact the insurer ARAG by phone on
+34 91 566 15 88.
  • Who does the insurance cover?
    The insurance covers the person who made the booking and their travel
companions.
  • Where can I see all the insurance policy conditions?
    You will receive an email on the day of booking with all the information about
your insurance.
  • Where can I see an extended version of this FAQ?
    To view an extended version of the FAQ: you can find more information here
  • Where can I view questions related to COVID coverage?
    To view questions related to COVID coverage, click here