At ON Family Islantilla we are committed to always offering you the best price online.
If you find a lower online rate before booking, or up to 24 hours after doing so, we will honour that lower price and match it to your booking.
Follow these steps:
Send us an email at firstname.lastname@example.org indicating the following details:
The rate that you have seen on our website or the booked rate (for the latter case, you should also indicate your booking number).
The lower rate that you have seen and the page where you have seen it. Remember that this price should always be for the same type of room, dates, no. of guests, board basis and establishment, in addition to having identical cancellation, modification and prepayment conditions.
Attach a screenshot of the lower rate.
Our advisors will consider your case and get back to you as soon as possible.
Terms and Conditions »
- Price guarantee claims may only be sent by the person who made the booking.
- The rate must be verifiable and published on the internet.
- In the event your "best price online" request is for a booking of several nights, this guarantee will be applicable to the final price for the whole stay and not to the partial price of certain nights.
The best price online guarantee will not be applied in the following cases:
- To unclear providers such as Priceline.com, Hotwire.com or any other websites that do not provide the customer with information regarding rooms available, establishment name, hotel destination, etc. until payment is guaranteed.
- To bookings with other providers made through portals such as voyageprivé.com, bonhocio.com, GROUPON and the like.
- To package rates. These rates include the hotel as a part of other services such as air travel, transfers, etc.
- To unpublished rates such as corporate rates with discounts, group rates, meeting rates, etc.
- To offline rates (traditional travel agencies)
- To rates corresponding to pages that offer services payable by cheque.
ON Family Islantilla reserves the right to deny the matching of a rate if the availability of the lower rate cannot be verified. The hotel also reserves the right to modify and cancel the terms and conditions that are in force for this guarantee.